At The Professional Fundraiser, we are proud to be one of the UK’s leading face-to-face fundraising agencies. Our charity partners include some of the UK’s largest charities; including the Royal British Legion, Prostate Cancer UK, and Cats Protection.

Our team of fundraisers shape how supporters experience and understand charitable missions, creating meaningful connections and inspiring people to become long-term supporters.

We are a people-first agency. For us, work is about much more than hitting targets; it’s about making every single touchpoint with our clients, team, and the public a unique experience that is unlike any other.

We’re looking for a detail-driven, proactive and people-oriented Account Manager to become the trusted, day-to-day senior contact for a portfolio of our charity partners. 

In this role, you’ll lead client meetings, bring campaign data to life through quarterly reporting, act as our quality gatekeeper, and champion seamless cross-team collaboration to deliver forecasted results.

You’ll join our small yet efficient Partnerships Hub, reporting directly to the Partnerships Manager. You don’t need a background in fundraising to thrive here. What we value most in your skillset is a natural talent for building warm, trusted relationships, your sharp commercial mind, and your dedication to delivering a standout client experience.

Your Responsibilities

1. Client Relationship & Leadership

• Be the Go-To Contact: Serve as the main, trusted lead for your assigned clients, nurturing strong, positive working relationships built on trust, transparency and open communication.
• Proactive Engagement: Stay closely connected with clients throughout the entire lifecycle of their campaigns.
• Lead the Conversation: Drive weekly status meetings and operational catch-ups, keeping discussions focused, constructive, and forward-looking.
• Protect & Grow: Listen attentively to client needs to spot organic growth opportunities early, while staying alert to any potential watch-outs so we can address them proactively.
• Smooth Problem Solving: Resolve day-to-day client challenges with care and confidence, knowing when to partner with or escalate to the Partnerships Manager if bigger risks arise.

2. Performance & Quarterly Insights

• Own the Story: Take charge of end-to-end quarterly performance reporting, producing clear, accurate, and data-driven updates aligned with campaign goals.
• Turn Data into Action: Partner with internal teams to analyze data, gather insights, and translate performance metrics into meaningful action plans for the next quarter.
• Lead Strategic Reviews: Present big-picture results at quarterly review meetings with confidence, answering delivery questions and agreeing on exciting new priorities.
• Follow Through: Track, document, and follow up on agreed actions so that quarterly strategic plans seamlessly feed into daily delivery.

3. Campaign Oversight & Internal Collaboration

• Continuous Monitoring: Keep a finger on the pulse of all active campaign activities to ensure smooth execution.
• Quality Assurance: Identify and navigate potential messaging, deadline, or operational risks early, bringing in the Client Success Manager whenever extra support is needed.
• Bridge the Gap: Act as the central connector for complex client requests that require input across different internal teams.
• Cross-Team Collaboration: Work closely with Operations, Compliance, and other internal stakeholders to keep everyone aligned around client goals.
• Compliance & Training Support: Assist with compliance initiatives (like mystery shops and complaint resolutions) with empathy and efficiency, and help align client-led training schedules.

4. Events, Strategy & Quality Control

• Strategic Workshops: Contribute energy and ideas to internal client days, strategy workshops, and planning sessions alongside the Partnerships Manager
• Insightful Prep: Prepare compelling insights and presentation materials grounded in real campaign trends and learnings.
• The Final Quality Gatekeeper: Apply a sharp, meticulous eye for detail to all client-facing docs, reports, and creative assets before they leave our doors, ensuring everything shared is accurate, compliant, and beautifully aligned with agreed messaging.

Who you are

Essential Criteria

• Proven Experience: You have a solid background in account management or client relationship management (ideally within an agency or client-service setting) where you were the primary day-to-day contact.
• Confident Communicator: You’re a natural, warm communicator who feels comfortable holding discussions across all levels, both internally and externally.
• Data & Insight Savvy: You have strong analytical skills, with a knack for digging into numbers, validating them with team leads, and distilling them into practical, actionable advice.
• Meticulous Detail: You bring exceptionally high standards to written and verbal communication, with a disciplined approach to proofing work before it reaches the client.
• Commercial Mindset: You have a natural instinct for spotting growth opportunities and sensing early warning signs in client relationships.
• Sound Judgement: You know how to balance independent problem-solving with knowing when to escalate commercial or reputational risks.
• Organised & Calm: You’re highly organised, capable of managing multiple projects, clients, and deadlines simultaneously while keeping a cool, level head under pressure.
• Ready to Travel: You’re happy to travel across the UK to meet your clients face-to-face at least once a year.
• People-First Mindset: You are friendly, approachable, and professional, with a heart for service that fits perfectly into our people-first culture.

Admired, But Not Required

• Previous experience in the charity, fundraising, or not-for-profit sectors.
• Familiarity with the Fundraising Regulator's Code of Practice, GDPR, and quality assurance processes (like mystery shopping).
• Experience facilitating or following up on quarterly or annual business reviews.
• Background in managing print collateral, brand assets, or marketing production workflows.
• Experience creating engaging presentation decks for strategy workshops or client events.
• Comfort using CRM systems, data dashboards, or reporting tools (e.g., Looker Studio, Retool).
• Strong spreadsheet skills (pivot tables, lookups, charts in Excel or Google Sheets).
• Smart AI User: Confident, ethical use of AI tools to work smarter, whether drafting summaries or parsing data, while always maintaining strict data privacy and reviewing work for quality.

• A competitive salary of £36,000 - £38,00 OTE per annum DOE
• 22 days holiday plus bank holidays and a day off for your birthday! With entitlement increasing on the length of service.
• Christmas Downtime
• Healthy, sustainable refreshments in office
• Exciting company events every year!
  

We believe high standards require proper support, and that people do their best work when they feel valued, recognised and supported.

That’s why we offer a tailored benefits package designed to support your wellbeing, financial security and growth, alongside a culture where appreciation and recognition matter. We value our work-life balance, and offer flexible, hybrid working that works for your schedule.

From competitive salaries, generous holiday allowances, enhanced pension contributions and sickness allowance, to enhanced maternity and paternity provision, an Employee Assistance Programme, paid birthday leave and Christmas downtime, we want you to have the support you need both in and outside of work.

We also believe in celebrating the people who make our organisation what it is, with seasonal rewards, milestone gifts, structured progression conversations, wellbeing activities, social events and a culture built around appreciation and visibility. Ultimately, we want to create an environment where people feel supported, recognised and genuinely want to stay and grow.